FAQ’s

1. How do you determine pricing?

Square-Footage Pricing (For Most Cleaning Services)

Many of our cleaning services — such as Standard Cleans, Deep Cleans, Move-In/Move-Out Cleans, and most Residential & Commercial Cleaning — are priced based on the size of the space.

How Square-Footage Pricing Works

  1. We start with the total square footage of the home or business.

  2. If an entire floor is not being cleaned, that floor’s square footage is deducted. ( ex: unfinished basement )

  3. If an entire room is not being cleaned, that room’s approximate square footage is deducted. ( ex: office room )

  4. We count all remaining areas included in the service.

    • We do not break pricing down into small tasks, tiny areas, or individual features.

    • This keeps the process simple and fair for everyone.

Minimum Charge

All square-footage-based services have an 800 sq. ft. minimum.

Why We Price This Way

It ensures transparent, predictable pricing and reflects the true size and workload of the space — without nitpicking details.

2. How do we do Hourly Pricing (For Organization & Tidy Services)

Some services are better suited to hourly billing, especially those that require client input, sorting, decision-making, or custom organization.

Hourly Rate

$70- $75 per hour + HST

What This Applies To

  • Home organization

  • Tidy services

  • Decluttering sessions

  • Storage/shed/garage organization (when done as an organization service rather than a standard clean)

  • Custom projects that cannot be estimated by square footage

Why We Use Hourly Pricing for These Services

Organization and tidy services vary widely depending on:

  • The volume of items

  • The level of decluttering needed

  • How much client direction is required

  • The complexity of the space

Hourly billing keeps everything fair and flexible for both sides.

3. Booking Policy

Deposit Requirement at Time of Booking

A 50% deposit is required to secure all cleaning appointments. Once a client books, we send an email invoice that must be paid in order to hold the appointment date.

To issue the invoice, we require:

  • Full name

  • Mailing address

  • Email address

  • Phone number

2. Rescheduling Policy

Clients may reschedule their appointment up to 48 hours before the scheduled cleaning time. (Deposits are not refundable)

  • If the request is made after the 48-hour window, the appointment may not be eligible for rescheduling, and the deposit may be forfeited due to loss of booking time and staffing commitments.

3. Payment Methods

All deposits are taken via e-transfer.

The remaining balance is due on the same day the service is completed.

4. Late Payment Fee

If the remaining balance is not paid on the date of service, a $25 late fee will be applied.

5. Weekly, Bi-Weekly & Monthly Regular Clients

For ongoing recurring clients, the 50% deposit must be paid one week prior to the scheduled cleaning date.

This ensures we can keep your spot in our recurring schedule and maintain guaranteed availability for your home or property.

Why a Deposit Is Required

Due to high booking volume and increased demand for our services, we’ve implemented a deposit system to ensure each appointment is fully confirmed. This also protects our team’s time, guarantees your spot on our schedule, and helps maintain smooth, reliable service for all clients.

4. How do I know if my space qualifies for your minimum charge?

Most of our cleaning services have a minimum service requirement based on square footage: typically 800 sq. ft. For organization services, we operate on a 4-hour minimum. If your space is smaller, we can still accommodate you but pricing will reflect the minimum hours or square footage requirement. For questions about your specific space, just reach out—we’re happy to guide you.

5. What should I do to prepare for a cleaning or organization session?

To get the most out of your appointment:

  • Declutter personal items that don’t need to be cleaned or organized.

  • Secure valuables like jewelry or cash.

  • Provide access to all areas needing service.

  • Let us know any special instructions or areas of concern before we arrive.

These small steps help us work efficiently and deliver the best results for your home or office.

6. How long does a cleaning or organization session typically take?

Session lengths vary depending on the size of the space and the type of service:

  • Standard Cleaning: 2–4 hours for an average home.

  • Deep Cleaning: 4–6 hours or more, depending on size and condition.

  • Organization Projects: Minimum 4-hour sessions, with larger projects scheduled as needed.

We’ll provide an estimate before booking so you know what to expect.

7. Can I customize my cleaning or organization plan?

Absolutely! Every client has unique needs. You can:

  • Prioritize specific rooms or areas.

  • Request add-on services like fridge cleaning, window washing, or laundry.

  • Combine cleaning and organization in a single session.

Just let us know your preferences when booking, and we’ll create a plan that works for you.

8. What happens if something gets damaged during service?

Our team treats every home and office with care. We carry insurance and background checks for all staff. While accidents are rare, if any damage occurs, we will:

  1. Notify you immediately.

  2. Document the incident.

  3. Work with you to resolve it fairly.

Your peace of mind is our priority.

9. Are your cleaners insured and background-checked?

Yes! All our team members are fully insured, background-checked, and trained. We hire professionals you can trust in your home or office.

10. How do I cancel or change my appointment?

We require 48 hours’ notice to reschedule without penalty. Changes made less than 48 hours before the scheduled appointment may result in a forfeit of your deposit. Deposits are none refundable, only transferrable.

11. Do you bring your own cleaning supplies?

Yes, we bring all necessary cleaning supplies and equipment unless you request we use specific products. For organization services, clients provide bins, labels, and other materials upon reques

12. Can you accommodate last-minute bookings?

We do our best to help when you need us. Last-minute bookings are subject to availability and may have additional fees. The sooner you book, the better we can accommodate your schedule.

13. How do I contact you if I have questions before booking?

You can reach us easily via:

  • Phone: 709-500-3684

  • Email: hewispropertyservices@gmail.com

We’re happy to answer any questions and guide you through the booking process.

14. Do you offer eco-friendly or non-toxic cleaning options?

Yes! We can use environmentally friendly, non-toxic cleaning products upon request. These options are safe for children, pets, and anyone with sensitivities. Just let us know when booking, and we’ll make sure the products meet your needs.

15. What if I’m not satisfied with the cleaning or organization service?

Your satisfaction is our top priority. If something isn’t done to your expectations, contact us within 24 hours. We will address the issue promptly, by coming back for a re-clean on that area. ( with available time slot )

16. Do you offer gift certificates or services for special occasions?

Yes! Hewi’s Property Services offers gift certificates for cleaning or organization services—perfect for birthdays, holidays, housewarming gifts, or a special treat for a friend or loved one. Contact us to purchase and customize the gift experience.


17. Do you offer steam cleaning for deep cleaning services?

Yes! As part of our deep cleaning services, we offer steam cleaning, which is different from carpet or upholstery shampooing. Our steam cleaner is designed for hard surfaces, making it perfect for:

  • Sanitizing tile floors and backsplashes

  • Deep cleaning bathrooms and kitchens

  • Removing stubborn grime without harsh chemicals

Steam cleaning is highly effective at killing germs and bacteria, leaving your surfaces sparkling clean and hygienic.