HEWI’S Property Services provides property stewardship, property management support, coordination, oversight, cleaning services, seasonal property services, vendor management, project coordination, and related property support services for residential, seasonal, investment, vacant, hospitality, and income-producing properties.

By engaging HEWI’S Property Services, the client acknowledges and agrees to the following Terms & Conditions.

PROPERTY STEWARDSHIP & COORDINATION SERVICES

HEWI’S Property Services provides stewardship, coordination, oversight, documentation, scheduling, and management support for homeowners, investors, Airbnb operators, seasonal property owners, real estate professionals, and absentee property owners.

Services may include:

• Property stewardship
• Property checks
• Seasonal property support
• Vendor coordination
• Contractor coordination
• Project management
• Airbnb and hospitality operations support
• Listing preparation
• Documentation and reporting
• Emergency response coordination
• Property attendance and inspections

Stewardship and coordination services are billed separately from labour, contractor services, cleaning services, and materials.

Minimum stewardship fee: $50 + HST

PROPERTY STEWARDSHIP RETAINERS

Retainer services reserve ongoing placement within HEWI’S Property Services’ scheduling and support network.

Retainer services may include:

• Priority scheduling
• Property records and documentation
• Vendor and contractor coordination
• Seasonal property support
• Emergency response availability
• Storm response coordination
• Airbnb operational support
• Property oversight and reporting

Retainer fees are billed in advance and are non-refundable once the service period begins.

Clients who discontinue retainer services may be subject to onboarding fees, startup fees, revised pricing, scheduling delays, or availability limitations if services are resumed in the future.

CLIENT AUTHORITY & PROJECT DIRECTION

HEWI’S Property Services will take direction from the client responsible for booking and authorizing services.

Unless otherwise agreed in writing, all approvals, scheduling changes, scope modifications, and project decisions must come directly from the client.

Instructions received from family members, purchasers, tenants, neighbours, contractors, real estate agents, or other third parties may be considered scope changes and may result in additional fees, delays, or revised pricing.

HEWI’S reserves the right to pause work until instructions can be verified with the client.

USE OF CONTRACTORS & THIRD-PARTY SERVICES

HEWI’S Property Services works with a network of trusted independent contractors and service providers, including but not limited to:

• Cleaning professionals
• Handymen
• Landscapers
• Tradespeople
• Property maintenance providers
• Specialized service providers

All third-party contractors operate independently.

Contractors are responsible for maintaining their own liability insurance, licensing, certifications, and bonding where applicable.

HEWI’S Property Services does not control third-party pricing and is not liable for damages, workmanship issues, delays, errors, omissions, or losses resulting from third-party contractors.

Any claims involving third-party work must be directed to the contractor and their insurance provider.

INSURANCE & BONDING

HEWI’S Property Services is insured and bondable for services performed directly by our team.

Third-party contractors remain independently responsible for their own insurance, liability coverage, licensing, certifications, and bonding.

PRICING STRUCTURE

Pricing is determined based on multiple factors, including but not limited to:

• Property size
• Scope of work
• Accessibility
• Travel requirements
• Property condition
• Time requirements
• Coordination requirements
• Environmental conditions
• Contractor involvement
• Specialized equipment or materials

All pricing is subject to HST.

SCOPE CHANGES & ADDITIONAL COORDINATION

All quotes, estimates, invoices, and project pricing are based upon the scope of work known at the time of booking.

Additional fees may apply where there are changes involving:

• Dates or scheduling
• Property access
• Property conditions
• Additional labour requirements
• Additional debris or contents
• Additional rooms or structures
• Contractor involvement
• Purchaser involvement
• Family member involvement
• Additional communication or approvals
• Additional documentation requirements
• Vendor coordination
• Project management requirements

HEWI’S reserves the right to revise pricing where scope changes occur.

ADDITIONAL SITE ATTENDANCE

Additional site visits, inspections, meetings, consultations, walkthroughs, key exchanges, contractor meetings, purchaser meetings, supply runs, property attendance, or other trips not included within the original scope of work may be billed separately.

Additional site attendance starts at a minimum of $75 + HST per visit and may increase based on:

• Travel distance
• Mileage
• Time spent on site
• Coordination requirements
• Reporting requirements
• Documentation requirements
• Urgency of request

ENVIRONMENTAL & WORKABILITY CONDITIONS

Certain services depend upon safe and suitable environmental conditions.

HEWI’S cannot guarantee workmanship performance, timelines, curing, adhesion, sanitation results, or project completion where conditions involve:

• Excessive humidity
• Poor ventilation
• Active leaks
• Moisture intrusion
• Temperature extremes
• Structural movement
• Animal urine or feces
• Rodent infestations
• Insect infestations
• Biohazards
• Strong odours
• Unsafe conditions
• Unsanitary conditions

HEWI’S reserves the right to pause, delay, modify, reschedule, or discontinue services where conditions negatively impact safety, quality, or workability.

Additional fees may apply for PPE, remediation, sanitation, deodorization, hazardous conditions, infestations, contamination, or specialized cleaning protocols.

Odour treatment services begin at $250 + HST and increase based on severity and scope.

PAYMENTS, DEPOSITS & REFUNDS

To secure scheduling:

• Stewardship fees are due upfront
• Retainer fees are due upfront
• 50% deposits may be required
• Contractor deposits may be required
• Remaining balances are due upon completion unless otherwise agreed in writing

All deposits, stewardship fees, retainers, scheduling fees, onboarding fees, and coordination fees are non-refundable.

Payments may be transferred at HEWI’S sole discretion.

LATE PAYMENTS & DELINQUENT ACCOUNTS

All invoices are due according to the payment terms stated on the invoice.

Overdue accounts are subject to:

• A minimum $50 administration fee for invoices under $500
• A minimum $100 administration fee for invoices over $500
• Interest of 2% per month on outstanding balances

Clients with overdue accounts may be required to prepay future services in full.

SERVICE SUSPENSION FOR NON-PAYMENT

HEWI’S Property Services reserves the right to immediately suspend, postpone, decline, or discontinue services where:

• Invoices remain unpaid
• Deposits remain unpaid
• Retainer fees remain unpaid
• Payment arrangements have not been honoured

Scheduled services, contractor coordination, property visits, stewardship services, turnover services, vendor scheduling, and project management services may be paused until the account is brought current.

HEWI’S is not responsible for delays, missed scheduling opportunities, contractor availability issues, guest impacts, project delays, or related costs resulting from suspended services due to non-payment.

HANDYMAN & IN-HOUSE SERVICES

For services performed directly by HEWI’S Property Services:

• Labour starts at $40/hour per person
• Minimum booking: 3 hours
• Larger projects may be scheduled in full-day increments
• Stewardship fees may apply separately

WEATHER & EXTERNAL CONDITIONS

Exterior services are weather dependent.

HEWI’S is not responsible for delays caused by:

• Rain
• Snow
• Ice
• Wind
• Extreme temperatures
• Unsafe site conditions

LIMITATION OF LIABILITY

HEWI’S Property Services is not liable for:

• Third-party contractor work
• Pre-existing property conditions
• Hidden defects
• Delays outside our control
• Environmental conditions
• Structural failures
• Indirect or consequential damages

ACCEPTANCE OF TERMS

By booking, authorizing, accepting, paying for, or otherwise engaging HEWI’S Property Services, the client acknowledges that they have read, understood, and agreed to these Terms & Conditions.