HEWI’S Property Services provides property stewardship, property management support, coordination, oversight, cleaning services, seasonal property services, vendor management, project coordination, and related property support services for residential, seasonal, investment, vacant, hospitality, and income-producing properties.

By engaging HEWI’S Property Services, the client acknowledges and agrees to the following Terms & Conditions.

PROPERTY STEWARDSHIP & COORDINATION SERVICES

HEWI’S Property Services provides stewardship, coordination, oversight, documentation, scheduling, and management support for homeowners, investors, Airbnb operators, seasonal property owners, real estate professionals, and absentee property owners.

Services may include:

• Property stewardship
• Property checks
• Seasonal property support
• Vendor coordination
• Contractor coordination
• Project management
• Airbnb and hospitality operations support
• Listing preparation
• Documentation and reporting
• Emergency response coordination
• Property attendance and inspections

Stewardship and coordination services are billed separately from labour, contractor services, cleaning services, and materials.

Minimum stewardship fee: $50 + HST

PROPERTY STEWARDSHIP RETAINERS

Retainer services reserve ongoing placement within HEWI’S Property Services’ scheduling and support network.

Retainer services may include:

• Priority scheduling
• Property records and documentation
• Vendor and contractor coordination
• Seasonal property support
• Emergency response availability
• Storm response coordination
• Airbnb operational support
• Property oversight and reporting

Retainer fees reserve availability, coordination capacity, scheduling priority, operational support, property records, stewardship services, and access to HEWI’S Property Services’ support network.

Retainer fees are not based solely upon the number of guest bookings, property visits, contractor visits, service requests, vendor involvement, occupancy levels, or turnover frequency occurring during a billing period.

Unless otherwise agreed in writing, retainer fees remain payable regardless of occupancy levels, guest bookings, booking cancellations, contractor activity, seasonal fluctuations, or periods of reduced activity.

Retainer fees are billed in advance and are non-refundable once the service period begins.

Clients who discontinue retainer services may be subject to onboarding fees, startup fees, revised pricing, scheduling delays, or availability limitations if services are resumed in the future.

SHORT-TERM RENTAL & HOSPITALITY SERVICES

HEWI’S Property Services may provide coordination, stewardship, turnover management, cleaner scheduling, property preparation, supply management, inventory monitoring, vendor coordination, and operational support for short-term rental and hospitality properties.

Clients acknowledge that HEWI’S Property Services cannot control:

• Guest damages or guest-related incidents
• Guest cleanliness standards
• Guest misuse of property
• Missing items
• Theft or vandalism
• Guest complaints
• Online reviews or guest feedback
• Booking platform issues or reservation disputes
• Lost revenue, lost bookings, cancelled reservations, or business interruption

Additional cleaning, emergency attendance, guest-related coordination, damage documentation, laundry services, supply replenishment, inventory replacement, restocking, or remediation services may result in additional charges.

Clients are responsible for maintaining appropriate insurance coverage for short-term rental operations.

BOOKING CHANGES & CLIENT RESPONSIBILITIES

Clients are responsible for promptly providing booking updates as soon as reasonably possible after becoming aware of any changes, by notifying HEWI’S Property Services of:

• New bookings
• Booking cancellations
• Guest date changes
• Schedule changes
• Occupancy changes
• Special guest requests affecting operations

Failure to provide timely notice may impact cleaner availability, contractor scheduling, vendor coordination, service availability, or turnover scheduling.

HEWI’S Property Services cannot guarantee cleaner, contractor, vendor, or service provider availability where insufficient notice has been provided.

PROPERTY ACCESS

Clients are responsible for ensuring safe and timely access to the property.

Additional attendance fees may also apply for key pickups, key deliveries, lockbox installations, lockbox code changes, access coordination, or other property access-related requests not included within the original scope of work.

• Missing keys
• Incorrect lockbox codes
• Restricted access
• Lockouts
• Unavailable decision-makers
• Inaccessible work areas
• Delayed access by guests, tenants, purchasers, contractors, family members, or property representatives

PROPERTY DOCUMENTATION

HEWI’S Property Services may photograph, document, and record property conditions before, during, and after services.

Documentation may be used for:

• Quality assurance
• Project records
• Client reporting
• Vendor coordination
• Property condition documentation
• Insurance reference purposes

Documentation may be shared with the client and authorized parties directly involved in the project.

RUSH REQUESTS & EMERGENCY SERVICES

Rush requests, emergency attendance, weekend attendance, holiday attendance, after-hours services, expedited scheduling, or urgent coordination requests may be subject to additional charges.

Availability is not guaranteed.

PROJECT DELAYS, PAUSES & CLIENT CHANGES

Projects delayed, paused, postponed, cancelled, abandoned, modified, or otherwise impacted by client decisions may result in additional charges.

Additional charges may include:

• Administrative fees
• Coordination fees
• Remobilization fees
• Additional attendance fees
• Scheduling fees
• Contractor rescheduling fees
• Vendor coordination fees

Clients remain responsible for work completed, materials purchased, labour incurred, contractor costs, travel costs, and coordination services performed prior to project interruption.

CLIENT AUTHORITY & PROJECT DIRECTION

HEWI’S Property Services will take direction from the client responsible for booking and authorizing services.

Unless otherwise agreed in writing, all approvals, scheduling changes, scope modifications, and project decisions must come directly from the client.

Instructions received from family members, purchasers, tenants, neighbours, contractors, real estate agents, or other third parties may be considered scope changes and may result in additional fees, delays, or revised pricing.

HEWI’S reserves the right to pause work until instructions can be verified with the client.

USE OF CONTRACTORS & THIRD-PARTY SERVICES

HEWI’S Property Services works with a network of trusted independent contractors and service providers, including but not limited to:

• Cleaning professionals
• Handymen
• Landscapers
• Tradespeople
• Property maintenance providers
• Specialized service providers

All third-party contractors operate independently.

Contractors are responsible for maintaining their own liability insurance, licensing, certifications, and bonding where applicable.

HEWI’S Property Services does not control third-party pricing and is not liable for damages, workmanship issues, delays, errors, omissions, or losses resulting from third-party contractors.

Any claims involving third-party work must be directed to the contractor and their insurance provider.

INSURANCE & BONDING

HEWI’S Property Services is insured and bondable for services performed directly by our team.

Third-party contractors remain independently responsible for their own insurance, liability coverage, licensing, certifications, and bonding.

PRICING STRUCTURE

Pricing is determined based on multiple factors, including but not limited to:

• Property size
• Scope of work
• Accessibility
• Travel requirements
• Property condition
• Time requirements
• Coordination requirements
• Environmental conditions
• Contractor involvement
• Specialized equipment or materials

All pricing is subject to HST.

SCOPE CHANGES & ADDITIONAL COORDINATION

All quotes, estimates, invoices, and project pricing are based upon the scope of work known at the time of booking.

Additional fees may apply where there are changes involving:

• Dates or scheduling
• Property access
• Property conditions
• Additional labour requirements
• Additional debris or contents
• Additional rooms or structures
• Contractor involvement
• Purchaser involvement
• Family member involvement
• Additional communication or approvals
• Additional documentation requirements
• Vendor coordination
• Project management requirements

HEWI’S reserves the right to revise pricing where scope changes occur.

ADDITIONAL SITE ATTENDANCE

Additional site visits my include, property checks, key exchanges, lockbox visits, inspections, meetings, consultations, walk throughs, guest related attendance, contractor meetings, purchaser meetings, supply runs/ replenishment, property attendance, emergency response visits,or other trips not included within the original scope of work may be billed separately.

Additional site attendance starts at a minimum of $75 + HST per visit and may increase based on:

• Travel distance
• Mileage
• Time spent on site
• Coordination requirements
• Reporting requirements
• Documentation requirements
• Urgency of request

ENVIRONMENTAL & WORKABILITY CONDITIONS

Certain services depend upon safe and suitable environmental conditions.

HEWI’S cannot guarantee workmanship performance, timelines, curing, adhesion, sanitation results, or project completion where conditions involve:

• Excessive humidity
• Poor ventilation
• Active leaks
• Moisture intrusion
• Temperature extremes
• Structural movement
• Animal urine or feces
• Rodent infestations
• Insect infestations
• Biohazards
• Strong odours
• Unsafe conditions
• Unsanitary conditions

HEWI’S reserves the right to pause, delay, modify, reschedule, or discontinue services where conditions negatively impact safety, quality, or workability.

Additional fees may apply for PPE, remediation, sanitation, deodorization, hazardous conditions, infestations, contamination, or specialized cleaning protocols.

Odour treatment services begin at $250 + HST and increase based on severity and scope.

PAYMENTS, DEPOSITS & REFUNDS

To secure scheduling:

• Stewardship fees are due upfront
• Retainer fees are due upfront
• 50% deposits may be required
• Contractor deposits may be required
• Remaining balances are due upon completion unless otherwise agreed in writing

All deposits, stewardship fees, retainers, scheduling fees, onboarding fees, and coordination fees are non-refundable.

Payments may be transferred at HEWI’S sole discretion.

LATE PAYMENTS & DELINQUENT ACCOUNTS

All invoices are due according to the payment terms stated on the invoice.

Overdue accounts are subject to:

• A $50 Administrative Late Payment Fee beginning the day after the invoice due date.
• An additional $50 Administrative Late Payment Fee for each additional 7-day period the invoice remains unpaid.
• All accumulated late fees become immediately payable and form part of the outstanding account balance.

Clients with overdue accounts may be required to prepay future services in full.

Accounts with outstanding balances may have all services suspended until payment is received in full.

HEWI’S Property Services reserves the right to withhold scheduling, contractor coordination, stewardship services, turnover services, property visits, emergency response services, vendor coordination, and project management services until the account has been brought current.

SERVICE SUSPENSION FOR NON-PAYMENT

HEWI’S Property Services reserves the right to immediately suspend, postpone, decline, or discontinue services where:

• Invoices remain unpaid
• Deposits remain unpaid
• Retainer fees remain unpaid
• Payment arrangements have not been honoured

Scheduled services, contractor coordination, property visits, stewardship services, turnover services, vendor scheduling, emergency response services, and project management services may be paused until the account has been brought current.

HEWI’S Property Services is not responsible for delays, missed scheduling opportunities, contractor availability issues, guest impacts, project delays, lost bookings, or related costs resulting from suspended services due to non-payment.

WEATHER & EXTERNAL CONDITIONS

Exterior services are weather dependent.

HEWI’S is not responsible for delays caused by:

• Rain
• Snow
• Ice
• Wind
• Extreme temperatures
• Unsafe site conditions

LIMITATION OF LIABILITY

HEWI’S Property Services is not liable for:

• Third-party contractor work
• Pre-existing property conditions
• Hidden defects
• Delays outside our control
• Environmental conditions
• Structural failures
• Indirect or consequential damages

ACCEPTANCE OF TERMS

By booking, authorizing, accepting, paying for, or otherwise engaging HEWI’S Property Services, the client acknowledges that they have read, understood, and agreed to these Terms & Conditions.